Politique de remboursement

 

At Goodwatch, we strive to provide our customers with the best possible experience. However, in some cases, products may not meet your expectations.

If you're not satisfied with your purchase for any reason, please contact our customer service team within 30 days of delivery.
Items marked "Final Sale" cannot be exchanged or refunded.
Items on sale or liquidation that are 50% or more off the regular price cannot be exchanged or refunded.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@goodwatch.ca. Please note that returns will need to be sent to the following address: 
105 Rue Renoir, Saint-Constant, Quebec, J5A 0E6, Canada 

If you return an item and it's customer's fault, the customer will be responsible for the return cost.

The following items are non-returnable due to their nature:

* Custom-made or personalized products
* Opened or used items (if they can be returned without damage)
* Items that have been altered in any way

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@goodwatch.ca. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Items marked "Final Sale" cannot be exchanged or refunded.
Items on sale or liquidation that are 50% or more off the regular price cannot be exchanged or refunded.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@goodwatch.ca.

Goodwatch

REFUND POLICY

Items marked "Final Sale" cannot be exchanged or refunded.
Items on sale or liquidation that are 50% or more off the regular price cannot be exchanged or refunded.
You can request a refund for nearly any unused service / purchase. Goodwatch will, upon request via info@goodwatch.ca, issue a refund for any reason, if the request is made within 30 days of purchase, and the service / product has not been used. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we will take a look.

If you return an item and it's customer's fault, the customer will be responsible for paying all costs associated with the return, including:

* Shipping costs
* Handling fees (if applicable)
* Any other reasonable expenses related to the return

The following items are non-returnable due to their nature:

* Custom-made or personalized products
* Opened or used items (if they can be returned without damage)
* Items that have been altered in any way

You will be issued a full refund of your purchase within a week of approval. You will receive the refund in through the same payment method you used to make the purchase. If, for any reason, GoodWatch is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund. (Some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method.)

Where Refunds Apply

Our refund offer, within 30 days of purchase and has not been used, applies to products and services on our website. 

Items marked "Final Sale" cannot be exchanged or refunded.

Items on sale or liquidation that are 50% or more off the regular price cannot be exchanged or refunded.

EU Right of Withdrawal Services

European law principally provides a right of withdrawal on software sales. However, it can be and typically is excluded for boxed software that has been opened and for digitally provided content once it has been made available to the end user. This is what happens when you make a transaction: The EU statutory right of withdrawal ends the moment the content and services are added to your account.

For any EU consumer:

You have the right to withdraw from any purchase of unused product / service on GoodWatch within 30 days without giving any reason.

For any purchase products, the withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods ("Hardware Return Period"). For any transaction related to digital content, the withdrawal period will end when the content is made available to you with your prior express consent and acknowledgement that you lose your right of withdrawal.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase contract by an unequivocal statement. The easiest way to do so is by informing our customer support through info@goodwatch.ca. If you do so, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from an agreement, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to our returns warehouse without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. If the product you wish to return was bundled with a Subscription, the Subscription is automatically cancelled with your return of the product.

Abuse

Refunds are designed to remove the risk from purchasing products or services — not as a way to get free products and services. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

How to Request a Refund

You can request a refund or get other assistance with your purchases at info@goodwatch.ca

Revision Date

This Refund Policy was last updated on 09 October 2024